FAQs

A:In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store. If you are an online business, please specify the URL of your website. Then send to the following email: marketing@weierken.com.

A:Thank you in advance for your interest in working with The Fuzhou Enxin International Business Co., ltd. Please indicate the name, location and website for your distribution business and send to marketing@weierken.com. Our marketing manager will get back to you shortly.

 

If your question was not answered above, please fill out our contact form and we will get back to you shortly regarding your inquiry.

A:Thank you to choose and support weierken products, in order to protect your legal rights,please read this card carefully before using:

Warranty range

1, Suture shedding

2, Broken zipper

3, Broken hardware

4, Buckle shedding

5, Handle shedding

6, Quality problems

A:If products you bought have such problems mentioned above,date from you bought it,you can return it to us within 7 days and have replacement within 15 days(need to ensure complete product packaging fabric, accessories, no obvious wear and scratches or smudges.), free maintenance within three months, if the product you bought was already beyond the warranty period,we still will be responsible for maintenance in lifetime(Only charge for the base cost and the courier cost).

Note: Promotion products and damage products by man-made are not entitled to return guarantee, but it is eligible for paid maintenance service.

A:You can make call to our service dept: 86-591-87666816.

Or send mail to admin@weierken.com

Our after-service workers will deal the claim for you asap.

A:Fuzhou Enxin Co., now ships to over 200 countries!

A:We have cooperated with many International shipping companies more than 10 years and got VIP discount. Such as International Express TNT, DHL, FedEx, E-packet. For the air fright and sea shipping, we also can supply economic shipping cost.

Of course, we can ship the bags on your express account if you have one.

A:For the stock bag, it will be shipped out within 3 work days;

For the OEM samples, it will be shipped out in 15 work days;

For the OEM mass products, it will be shipped out in 45 work days;

A:Once the order been shipped, our sales will update the shipping information for you till you receive the bag. Also they will send you the track number then you can track the order by yourself

A:Yes, we accept OEM design, send us your requests, and our professional designer will adjust the artwork for you confirmation.